For state agencies, managing the information associated with various types of “cases” is a core business requirement. Broadly defined, case management is required for any agency service that’s performed for a particular person or group over a period of time. Examples include:
- Provision of social welfare services
- Claims processing for unemployment benefits or workers’ compensation
- Application processing for permits, licenses, or grants
Under pressure to cut operational costs while maintaining or improving service quality, state agencies are looking for IT solutions to streamline and automate their case management processes.
Paragon Provides End-to-End Management of Cases, Claims, or Applications
Paragon is a versatile information management system designed to support the operational needs of state agencies. The Paragon Information Management System efficiently supports and coordinates all phases of the case management lifecycle, including:
- Creation of new cases
- Ingest of case-related materials from authorized internal or external parties
- Case status updating
- Case search and retrieval
- Generation of case-related notifications and correspondence
- Event scheduling and calendaring
- Monitoring and analysis through reports and dashboards
- Case closure
Paragon Fits Your Needs
Paragon is highly adaptable and extensible, and RSI can customize the solution to best suit your agency’s specific needs. Supported Paragon extensions include:
- Paragon ePublish, for providing web-based public access to non-confidential information in your Paragon case management system
- Paragon Touch mobile applications for state government, for empowering agency professionals in the field or on the road with role-specific mobile access to the case management system
- Paragon state government data integration solutions, for integrating Paragon with on-premise or off-premise information systems
- Paragon Document, for storage of documents relating to cases, claims, or applications
Paragon Fits Your Budget
Today’s state agencies face a dilemma: they know that modern IT solutions can improve back-office efficiency and elevate service quality, but their IT budgets are tight. RSI resolves this dilemma by delivering full-featured information management systems at budget-friendly prices. As a small IT solutions company that focuses exclusively on the New England public sector market, we’re able to deliver high quality affordable IT solutions for state government across the region. Paragon and other solutions from RSI cost substantially less than solutions from the big national and global vendors, both in capital expense and in ongoing licensing and support costs.
Contact us today to learn how an affordable Paragon system can help your agency efficiently manage cases, claims, or applications.